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24/7 Claim Reporting  
 
Chubb Service Corporation's 1-800-TeleClaim reporting system was established to speed the claim-reporting process. Our customer service representatives receive claim notices via telephone, fax or e-mail, enter the claims and electronically distribute the loss report to the appropriate claim office, customer office and/or regulatory agency. 

Using the 1-800 TeleClaim reporting system is as easy as 1 - 2 - 3.

  1. Gather the Facts - Our clients use Chubb Services Corporation-provided worksheets as a guide for collecting details, and use the form as the basis for calling, faxing or e-mailing information to CSC customer service representatives.  You can also use our e-mail forms for submitting your claims to the TeleClaim e-mail address.
  2. Call our Toll-Free Number - Chubb Services Corporation customer service representatives will complete the First Report of Injury or ACORD form over the telephone, contact our claim representative and file the necessary forms.  Clients receive a copy of the completed form.
  3. Follow-up - Chubb Services Corporation customer service representatives will provide the location and telephone number of the responsible claim office.  He or she will also assign a claim number for the client to use in future conversations or correspondence with the Chubb Services claim representative.

Specific claim-reporting kits are available and can be customized or tailored to meet clients' needs. These documents can be provided either in paper format or electronically for easy distribution to multiple locations. The claim-reporting kits include an explanation of the claim reporting process, including a section on the client's role in handling the claim upon initial notice, along with the necessary materials for handling and understanding the loss-reporting process.

 


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